NetSupport Manager
UK remote control tool sold since the 1990s as a perpetual licence, no vendor cloud in the path
Quick Overview
| Company | NetSupport Ltd |
|---|---|
| Category | Remote Desktop Software |
| Headquarters | Market Deeping, United Kingdom |
| EU Presence | United Kingdom (adequacy decision, outside the EEA) |
| Open Source | No |
| Pricing | Perpetual licence, priced per number of licences, with support and training included and no implementation fees; quote on request |
| Free Option | Free trial available |
| Replaces | TeamViewer, BeyondTrust, GoTo Resolve |
Detailed Review
NetSupport has sold remote control software from the same corner of England since the 1990s, well before the current wave of subscription-priced competitors existed, and NetSupport Manager is still the product that carries that history forward.
It runs entirely on-premises by design — no third-party cloud broker sits anywhere in the session path — with clients for Windows, macOS and legacy Linux plus mobile viewing apps, aimed at IT departments that want to keep the whole connection inside their own network boundary.
The licence is bought once rather than rented: a perpetual licence with support and training included, and no implementation fees, priced by the number of licences a business needs. NetSupport Ltd is based in Market Deeping, near Peterborough in the United Kingdom, and the product is aimed squarely at IT departments and, through a sister product, education, with hardware and software inventory alongside the remote-control core.
Set against RealVNC's direct connections or AnyDesk's on-premises relay, NetSupport Manager's case is simplicity: no broker to configure, no recurring session fee, just a licence you own. The trade-off is a dated interface next to the newer entrants and pricing that requires a sales conversation to see.
What NetSupport Manager does well
- On-premises with no third-party cloud broker
- Perpetual licence, not a recurring subscription
- Support and training included, no implementation fees
- Hardware and software inventory alongside remote control
- UK company selling the product since the 1990s
Where NetSupport Manager falls short
- Pricing not published, quote-based only
- Interface is dated next to newer competitors
- Linux support is legacy rather than current
- Free trial length not stated
Standout feature. A perpetual licence bought once, with no cloud broker and no recurring session fee.
Pros and Cons
Pros
- On-premises with no third-party cloud broker
- Perpetual licence, not a recurring subscription
- Support and training included, no implementation fees
- Hardware and software inventory alongside remote control
- UK company selling the product since the 1990s
Cons
- Pricing not published, quote-based only
- Interface is dated next to newer competitors
- Linux support is legacy rather than current
- Free trial length not stated
Alternatives to NetSupport Manager
Frequently Asked Questions
What is NetSupport Manager?
NetSupport has sold remote control software from the same corner of England since the 1990s, well before the current wave of subscription-priced competitors existed, and NetSupport Manager is still the product that carries that history forward.
It runs entirely on-premises by design — no third-party cloud broker sits anywhere in the session path — with clients for Windows, macOS and legacy Linux plus mobile viewing apps, aimed at IT departments that want to keep the whole connection inside their own network boundary.
Where is NetSupport Manager based?
NetSupport Manager operates from Market Deeping, United Kingdom, which places it under United Kingdom (adequacy decision, outside the EEA).
What does NetSupport Manager cost?
Perpetual licence, priced per number of licences, with support and training included and no implementation fees; quote on request. Free trial available.
Who is NetSupport Manager best for?
Teams who want a one-off perpetual licence. A perpetual licence bought once, with no cloud broker and no recurring session fee.
What are the drawbacks of NetSupport Manager?
Pricing not published, quote-based only. Interface is dated next to newer competitors. Linux support is legacy rather than current. Free trial length not stated.
Is NetSupport Manager a good alternative to TeamViewer?
NetSupport Manager is built as a European alternative to TeamViewer: UK remote control tool sold since the 1990s as a perpetual licence, no vendor cloud in the path. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does NetSupport Manager compare to other Remote Desktop Software?
NetSupport Manager is one of several European Remote Desktop Software we cover. It is most often compared with TeamViewer, BeyondTrust, GoTo Resolve.