SimpleHelp
Edinburgh remote support software licensed by session, built to run on your own self-hosted server
Quick Overview
| Company | SimpleHelp Ltd |
|---|---|
| Category | Remote Desktop Software |
| Headquarters | Edinburgh, United Kingdom |
| Founded | 2007 |
| EU Presence | United Kingdom (adequacy decision, outside the EEA) |
| Open Source | No |
| Pricing | Standard $300/yr per session ($1,350/yr for a 5-session bundle); Business $450/yr per session ($1,800/yr for 5); Enterprise $400/yr per session with FIPS 140-2, RADIUS and high-availability failover; self-hosted or cloud |
| Free Option | Free trial available |
| Replaces | TeamViewer, BeyondTrust Remote Support, LogMeIn Rescue |
Detailed Review
SimpleHelp has been sold by the Edinburgh company of the same name since 2007, and its pitch has not changed in that time: remote support software you install yourself, on your own server, in your own private cloud, or with a hosting provider of your choosing, rather than a service you rent from someone else's infrastructure.
That makes it one of the few genuinely self-hosted-first tools in this category, where most competitors treat on-premises as an optional, separately priced edition of a cloud product.
Licensing follows the session model this category favours: Standard at $300 per year per concurrent session, Business at $450, and an Enterprise tier at $400 that adds FIPS 140-2 support, RADIUS authentication and high-availability failover for regulated environments. Bundles of five sessions bring a modest discount, and technician accounts and managed devices are unlimited regardless of tier.
Next to AnyDesk's on-premises option or ISL Online's perpetual server licence, SimpleHelp's difference is that self-hosting is the whole product rather than a separately licensed edition — you are never choosing between the convenient version and the self-hosted one.
What SimpleHelp does well
- Self-hosted by default, on your own server or host
- Licensed by concurrent session, unlimited technicians and devices
- FIPS 140-2 and RADIUS on the Enterprise tier
- UK company running the product since 2007
- No separate cloud vs self-hosted product split
Where SimpleHelp falls short
- You operate and patch the server yourself
- No published cloud-hosted alternative for teams that want one
- Smaller ecosystem than TeamViewer or AnyDesk
- Trial length not stated on the pricing page
Standout feature. Self-hosting is not an add-on tier here — it is the only way the product ships.
Pros and Cons
Pros
- Self-hosted by default, on your own server or host
- Licensed by concurrent session, unlimited technicians and devices
- FIPS 140-2 and RADIUS on the Enterprise tier
- UK company running the product since 2007
- No separate cloud vs self-hosted product split
Cons
- You operate and patch the server yourself
- No published cloud-hosted alternative for teams that want one
- Smaller ecosystem than TeamViewer or AnyDesk
- Trial length not stated on the pricing page
Alternatives to SimpleHelp
Frequently Asked Questions
What is SimpleHelp?
SimpleHelp has been sold by the Edinburgh company of the same name since 2007, and its pitch has not changed in that time: remote support software you install yourself, on your own server, in your own private cloud, or with a hosting provider of your choosing, rather than a service you rent from someone else's infrastructure.
That makes it one of the few genuinely self-hosted-first tools in this category, where most competitors treat on-premises as an optional, separately priced edition of a cloud product.
Where is SimpleHelp based?
SimpleHelp operates from Edinburgh, United Kingdom, which places it under United Kingdom (adequacy decision, outside the EEA).
What does SimpleHelp cost?
Standard $300/yr per session ($1,350/yr for a 5-session bundle); Business $450/yr per session ($1,800/yr for 5); Enterprise $400/yr per session with FIPS 140-2, RADIUS and high-availability failover; self-hosted or cloud. Free trial available.
Who is SimpleHelp best for?
Providers who want to self-host their console. Self-hosting is not an add-on tier here — it is the only way the product ships.
What are the drawbacks of SimpleHelp?
You operate and patch the server yourself. No published cloud-hosted alternative for teams that want one. Smaller ecosystem than TeamViewer or AnyDesk. Trial length not stated on the pricing page.