ZigZag Global
London returns software with paid returns, live exchanges and its own carrier network across 170+ countries
Quick Overview
| Company | ZigZag Global Ltd |
|---|---|
| Category | Returns Management Software |
| Headquarters | London, United Kingdom |
| Founded | Not stated |
| EU Presence | Yes - United Kingdom |
| Data Location | Not stated on the pages reviewed |
| Open Source | No |
| GDPR Compliant | Yes (UK GDPR and EU GDPR where applicable) |
| Self-Hosting | No |
| Main Features | Returns portal, paid returns, live exchanges, refund to store credit, return to store, returns in WhatsApp, reporting hub, carrier claims, 3,000 carrier lanes |
| Pricing | Shopify app: Free USD 0, Silver USD 20, Gold USD 50, Platinum USD 199 per month; enterprise on request |
| Best For | Retailers that return goods across borders and want to charge for returns |
| Replaces | Narvar, Loop Returns |
Detailed Review
ZigZag Global Ltd is registered in England and Wales under company number 09404819, and its privacy policy says it works under UK GDPR and, where applicable, the EU GDPR. The Shopify app is rated 4.8 on the site with more than 400 reviews.
The company combines software with logistics: it states 3,000 carrier lanes across 170+ countries and operates a returns hub in Germany that validates, grades, consolidates and routes returned items.
Paid Returns and Exchanges
The site lists paid returns to recover the cost of returns, live exchanges, refunds to store credit, return to store and returns through WhatsApp. Exchange options and the Shop Now feature are in the higher Shopify tiers.
Shopify Plans
The Free plan covers UK domestic returns with pay-as-you-go carriage. Silver adds international returns back to the UK and a customisable portal, Gold adds automation and exchanges, and Platinum adds Shop Now by ZigZag and Stripe payment on exchanges.
Group
The same group runs Shipup in France, which its site calls Shipup by ZigZag, so the two are not independent options.
Limitations to Consider
The free tier is limited to UK domestic returns, the Shopify app is priced in US dollars with extra returns pay-as-you-go, and enterprise pricing is on request. The data location is not stated. Because it owns Shipup, choosing both gives you one group, not two suppliers.
Who Should Use ZigZag Global
Retailers with cross-border returns, especially to or from the UK and Germany, that want to charge for returns or run exchanges.
Pros and Cons
Pros
- Own carrier network and Germany returns hub
- Paid returns and live exchanges
- Free Shopify tier
- Returns in WhatsApp
- UK GDPR and EU GDPR stated
Cons
- Free tier UK domestic only
- USD pricing
- Enterprise price on request
- Data location not stated
Alternatives to ZigZag Global
Other European returns management software worth comparing before you decide:
Returnista
Netherlands · Dutch returns platform built around exchanges and return rules
Returnless
Netherlands · Returns portal with free trial and plans from EUR 105
Revers.io
France · After-sales and reverse logistics platform for large retailers
ReturnGO
Israel · Returns and exchanges portal for online stores, SOC 2 certified
See all European returns management software or compare them directly against Narvar on our alternatives page.
Frequently Asked Questions
Yes, the Shopify app has a Free plan at USD 0 per month for UK domestic returns, with Silver at USD 20, Gold at USD 50 and Platinum at USD 199.
London. ZigZag Global Ltd is registered in England and Wales under company number 09404819.
Yes, paid returns are a listed feature that lets retailers recover part of the cost of returns.