Shipup
French tracking and notification platform that includes a branded returns portal, now part of ZigZag
Quick Overview
| Company | Shipup SAS |
|---|---|
| Category | Returns Management Software |
| Headquarters | Boulogne-Billancourt, France |
| Founded | Not stated |
| EU Presence | Yes - France (EU) |
| Data Location | Not stated on the pages reviewed |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Branded tracking page, email, SMS, WhatsApp and Apple Wallet notifications, smart delivery estimate, returns portal, post-delivery survey, carrier claims, logistics dashboard, 150+ integrations |
| Pricing | Essential EUR 299/month, Advanced EUR 599/month, Premium EUR 999/month, one-year commitment |
| Best For | French and European shops that need tracking and notifications first and returns second |
| Replaces | Narvar |
Detailed Review
The legal notice names Shipup, a French simplified joint stock company in Boulogne-Billancourt, registered in Nanterre under number 822 856 068. The site and footer are branded Shipup by ZigZag.
The product is closest to the tracking half of Narvar: delivery estimates, notifications and tracking pages, with a returns portal as one module.
Tracking and Notifications
Customers get proactive notifications by email, SMS, WhatsApp and Apple Wallet, and a branded tracking page with product recommendations. A smart delivery estimate can be shown on the product page.
Returns Portal
The e-commerce returns portal offers a branded return process. The site cites 23% fewer returns-related tickets as a customer result, and the returns module is one item in a longer list of post-purchase tools.
Claims and Logistics
Automated carrier claims, a logistics dashboard and an incident dashboard let logistics teams compare carriers. The site states more than 150 integrations.
Limitations to Consider
Returns are one module in a tracking-led platform, and plans carry a one-year commitment with usage priced per package. Shipup belongs to the same group as ZigZag Global, which is the returns specialist of the two. The data location is not stated.
Who Should Use Shipup
Shops that mainly want branded tracking, delivery estimates and notifications and treat the returns portal as an extra.
Pros and Cons
Pros
- Plans with prices published
- Many notification channels
- Carrier claims and logistics dashboards
- 150+ integrations
- French company with register number published
Cons
- One-year commitment
- Returns secondary to tracking
- Part of ZigZag group
- Data location not stated
Alternatives to Shipup
Other European returns management software worth comparing before you decide:
Returnista
Netherlands · Dutch returns platform built around exchanges and return rules
Returnless
Netherlands · Returns portal with free trial and plans from EUR 105
Revers.io
France · After-sales and reverse logistics platform for large retailers
ReturnGO
Israel · Returns and exchanges portal for online stores, SOC 2 certified
See all European returns management software or compare them directly against Narvar on our alternatives page.
Frequently Asked Questions
The pricing page lists Essential at EUR 299 per month, Advanced at EUR 599 and Premium at EUR 999, each with a one-year commitment and package-based usage.
The site is branded Shipup by ZigZag, which places it in the ZigZag group. The legal notice names Shipup as a French SAS.
Yes, a branded e-commerce returns portal is one of the listed modules.