Returnflows
Copenhagen returns and claims tool for Shopify stores, with a new module for EU withdrawal rules
Quick Overview
| Company | Returnflows Systems ApS |
|---|---|
| Category | Returns Management Software |
| Headquarters | Copenhagen, Denmark |
| Founded | Not stated |
| EU Presence | Yes - Denmark (EU) |
| Data Location | Not stated on the pages reviewed |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Returns, exchanges, gift cards, claims, withdrawals, carrier integrations, unlimited markets, WMS integration, paperless returns |
| Pricing | Standard EUR 119/month + EUR 1.25/return; Growth EUR 229/month + EUR 0.85/return; Advanced custom |
| Best For | Shopify stores in the Nordics and DACH that want exchanges, gift cards and claims handled in one tool |
| Replaces | Narvar, Loop Returns |
Detailed Review
Returnflows Systems ApS has its office at Dampfærgevej 3 in Copenhagen. The site describes hundreds of Shopify stores in the Nordics as customers and shows cases from Danish and Nordic shops.
The product has three parts: returns, claims for damaged or missing items and a new withdrawals module aimed at EU withdrawal law.
Returns and Exchanges
Customers start a return in a branded flow, and the vendor steers them towards exchanges and gift cards instead of refunds. Standard includes returns, exchanges, carrier integrations and unlimited markets.
Claims and Withdrawals
The Growth plan adds claims with auto close and auto cancel. A separate Withdrawals module is listed for stores that need to comply with EU withdrawal rules. The vendor reports a case where one shop handles 108,000 returns per year.
Pricing Structure
Each plan has a monthly fee and a price per return, falling from EUR 1.25 to EUR 0.85 and below EUR 0.65 on the custom tier. A WMS integration costs EUR 35 per month on Standard and is included on Growth.
Limitations to Consider
The pages reviewed describe a Shopify-focused product, so stores on other platforms need to confirm support. The per-return fee makes high-volume costs rise with returns, and the terms and privacy policy are hosted as documents that could not be read in this review. The data location is not stated.
Who Should Use Returnflows
Shopify stores with moderate return volumes that want exchanges and claims in one tool and accept a fee per return.
Pros and Cons
Pros
- Prices published in euro
- Claims handling included
- Module for EU withdrawal rules
- Unlimited markets from the entry plan
- Case stories from Nordic shops
Cons
- Fee per return
- Shopify focus
- Terms not readable in review
- Data location not stated
Alternatives to Returnflows
Other European returns management software worth comparing before you decide:
Returnista
Netherlands · Dutch returns platform built around exchanges and return rules
Returnless
Netherlands · Returns portal with free trial and plans from EUR 105
Revers.io
France · After-sales and reverse logistics platform for large retailers
ReturnGO
Israel · Returns and exchanges portal for online stores, SOC 2 certified
See all European returns management software or compare them directly against Narvar on our alternatives page.
Frequently Asked Questions
Standard costs EUR 119 per month plus EUR 1.25 per return, Growth EUR 229 per month plus EUR 0.85 per return, and Advanced is custom with a per-return price below EUR 0.65.
The site is built around Shopify stores. Confirm support for other platforms with the vendor before you commit.
A module the site markets as helping stores comply with EU withdrawal laws, next to the returns and claims modules.