TrustMate
Polish review collection platform with product questions, a reputation manager and long-review prompts for search visibility
Quick Overview
| Company | TrustMate S.A. |
|---|---|
| Category | Product Reviews Software |
| Headquarters | Wroclaw, Poland |
| Founded | Not stated |
| EU Presence | Yes - Poland (EU) |
| Data Location | AWS data centres in Europe, per the privacy policy |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Company and product review collection, automatic invitations, review widgets, Google star rich data, reputation manager, comments, instant reviews, photo and video collection, reports, API |
| Pricing | From 32 PLN per month (50 invitations); 122 PLN per month and 491 PLN per month tiers (pricing page, in Polish) |
| Best For | Online shops, especially in Poland, that want reviews as search content |
| Replaces | Yotpo, Trustpilot, Opineo |
Detailed Review
TrustMate sells a review collection system that sends invitations automatically and shows the results in widgets or through its API. The English site frames reviews as search content, and a plan feature called SEO Rocket fills the widgets with longer customer reviews.
The controller named in the privacy policy is TrustMate S.A., and the contact page lists a Wroclaw address with KRS 0000737597. The privacy policy states that data is processed only in Amazon Web Services data centres located in Europe.
Collecting the reviews
Invitations go out automatically after an order, and an instant review form can be embedded on the purchase confirmation page. Customers can add photos and film, and shoppers can ask product questions that the merchant answers.
A reputation manager lets you decide what share of customers is invited to TrustMate, Google or social media.
Displaying them
Widgets show stars, customer photos and stories on product pages and emit structured data that Google uses for star ratings. A native implementation is possible through the API.
Plugins exist for popular shop platforms, and BaseLinker is a named integration.
Plans in zloty
The pricing page lists plans from 32 PLN per month for 50 invitations, 122 PLN per month for 250 or 600 invitations and 491 PLN per month for 2,000 invitations, with 18 percent off for annual payment. Invitation volume, not order count, drives the price.
Limitations to Consider
The pricing page and most of the site are Polish-first, and prices are in zloty. Founding year and a public customer list were not verified on the pages read. The entry plan caps invitations at 50 per month. For Dutch or German-language support look at Kiyoh or Trusted Shops.
Who Should Use TrustMate
Polish and Central European online shops that want product reviews, Google stars and a reputation manager from a Polish company hosting on AWS in Europe.
Pros and Cons
Pros
- Published monthly prices
- Reputation manager splits invitations across platforms
- Product questions and photo or video collection
- EU-based processing stated in the privacy policy
- API for custom display
Cons
- Polish-first pricing page
- Entry plan limited to 50 invitations
- Founding year not verified
- Smaller international footprint
Alternatives to TrustMate
Other European product reviews software worth comparing before you decide:
Judge.me
United Kingdom · Unlimited product reviews for Shopify stores, capped at $15 a month
Trusted Shops
Germany · Trustmark, buyer protection and a review system from Cologne
Lipscore
Norway · Product and service reviews tuned for high response rates
Trustpilot
Denmark · Open review platform with product review pages for each SKU
See all European product reviews software or compare them directly against Yotpo on our alternatives page.
Frequently Asked Questions
TrustMate S.A., a Polish joint-stock company in Wroclaw, KRS 0000737597, according to its contact page.
By invitation volume: 32 PLN per month for 50 invitations, then 122 PLN and 491 PLN tiers, with an 18 percent discount for annual payment.
The privacy policy states processing takes place only in Amazon Web Services data centres located in Europe.