It's Complicated
Berlin therapist marketplace where independent practitioners set their own rates and clients use the matching service for free
Quick Overview
| Company | Mittelweg 50 Berlin GmbH |
|---|---|
| Category | Online Therapy Platforms |
| Headquarters | Berlin, Germany |
| Founded | 2019 |
| EU Presence | Yes - Germany (EU) |
| Data Location | EU data storage (vendor statement) |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Directory filters by language and approach, free matching within 24 hours, text/audio/video/in-person sessions, therapist booking tools, company EAP packages |
| Pricing | Free for clients; each therapist sets the session fee. Company packages from EUR 85 per session (minimum 25 sessions) |
| Best For | Expats and multilingual clients who want to choose an independent therapist themselves |
| Replaces | BetterHelp |
Detailed Review
The model here is a directory, not an employer of therapists. Clients browse independent practitioners or ask for a personal recommendation, then pay the therapist directly, which is the opposite of BetterHelp's weekly membership.
The platform is run by Mittelweg 50 Berlin GmbH (Berlin commercial register HRB 217638 B), and its own facts page gives March 2026 figures of 2,500+ practitioners and counselling in 60+ languages.
Choosing rather than being assigned
Filters cover location, language, specialisation and approach. If browsing feels like too much, the matching service sends personalised suggestions within 24 hours, at no cost to the client.
Sessions can be text, audio, video or in person, depending on what the individual therapist offers.
Fees are the therapist's decision
Clients pay the practitioner directly, and the platform says it does not set session rates. A quote can therefore differ widely between two profiles in the same city.
Therapists pay a subscription for the practice tools and directory ranking; the vendor lists plans from EUR 49.90 per month (as stated on its facts page).
Employer packages
Companies can buy session packages starting at EUR 85 per session, with the smallest package at 25 sessions and no setup fee according to the facts page. HR does not see individual session details, per the vendor.
Limitations to Consider
There is no single price, so budgeting means reading each profile. The platform lists independent practitioners and does not employ them, so continuity depends on the individual. The pages checked say nothing about insurer reimbursement. Some figures (sessions, satisfaction) come from the vendor's own facts page and are not audited. For fixed per-session pricing see Instahelp.
Who Should Use It's Complicated
Multilingual and expat clients, and people who want to read several therapist profiles before committing, rather than accept an assigned match.
Pros and Cons
Pros
- Free matching service for clients
- Counselling offered in 60+ languages
- Therapists keep control of formats and fees
- EU data storage stated by the vendor
- Employer packages available
Cons
- No standard price, quality varies by profile
- Not an employer of therapists
- No reimbursement information on pages checked
- Vendor-reported figures only
Alternatives to It's Complicated
Other European online therapy platforms worth comparing before you decide:
Instahelp
Austria · Pay-per-session counselling with psychologists by video, phone or chat
Mindler
Sweden · Swedish app with licensed psychologists, video sessions and ICBT programmes
Therapyside
Spain · Madrid-run platform with weekly psychologist plans, priced per session
Selfapy
Germany · Prescription online courses for depression, anxiety and eating disorders
See all European online therapy platforms or compare them directly against BetterHelp on our alternatives page.
Frequently Asked Questions
The service is free for clients. Clients pay only for sessions, directly to the therapist they choose.
Each therapist sets their own fees, formats and availability. The platform says it does not employ therapists or set rates.
Yes. Company packages start at EUR 85 per session, with a smallest package of 25 sessions according to the vendor.