Facilitor
Dutch FMIS and service management software from Enschede, used for facility and IT service desks
Quick Overview
| Company | Aareon Nederland B.V. |
|---|---|
| Category | Facility Management (CAFM) Software |
| Headquarters | Enschede, Netherlands |
| Founded | 1988 |
| EU Presence | Yes - Netherlands (EU) |
| Data Location | Not stated on the pages reviewed |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | FMIS, ITSM, enterprise service management, reports, visitor registration, reservations, maintenance |
| Pricing | Not published; demo on request |
| Best For | Dutch schools, care, public bodies and financial institutions |
| Replaces | Archibus, IBM TRIRIGA, MRI CenterStone |
Detailed Review
The Facilitor website describes the product as service management software for facility and IT services, with FMIS, ITSM and enterprise service management. The vendor says it has developed software since 1988 and calls it standard software that can be configured.
The privacy policy names Aareon Nederland B.V., Emmen, as controller, and the contact page lists Facilitor at Gronausestraat 710 in Enschede.
FMIS and ITSM together
Facilitor combines facility processes such as reports, visitors, reservations and maintenance with IT service management. A school group on the site describes using it for these processes in five buildings.
Sectors
The site has pages for care and childcare, construction and industry, facility service providers, financial institutions, education and government.
Ownership
The disclaimer ties Facilitor to Aareon Nederland B.V., so buyers should read the Aareon terms rather than treat Facilitor as an independent company.
Limitations to Consider
No prices appear on the site and the site is Dutch-only in the pages reviewed. It is a service management system first, so space and real estate depth is less visible than with Planon. Hosting region is not stated.
Who Should Use Facilitor
Dutch organisations that want facility and IT service desks on one configurable system.
Pros and Cons
Pros
- FMIS and ITSM in one product
- Development since 1988
- Standard software with configuration
- Sector pages for education, care and government
- Dutch contact and support
Cons
- Prices not published
- Dutch-language site
- Part of Aareon, not independent
- Real estate depth unclear
Alternatives to Facilitor
Other European facility management (cafm) software worth comparing before you decide:
Granlund Manager
Finland · Property lifecycle software with maintenance, capital planning and ESG modules
CAFM Systems (REDIX)
Austria · Viennese CAFM software for asset, facility and property management
SPARTACUS Facility Management
Germany · German CAFM system in development since 1996 with many FM processes
Planon
Netherlands · Dutch IWMS for real estate, workspace, maintenance and energy
See all European facility management (cafm) software or compare them directly against Archibus on our alternatives page.
Frequently Asked Questions
Aareon Nederland B.V., per the privacy policy and disclaimer on the Facilitor site.
No. It also covers IT service management and enterprise service management.
Not on the pages reviewed; it offers a demo request.