Safecall
UK independent whistleblowing hotline and software provider, owned by Law Debenture, since 1999
Quick Overview
| Company | Safecall Limited (company number 03769031) |
|---|---|
| Category | Whistleblowing Software |
| Headquarters | Sunderland and London, United Kingdom |
| Founded | 1999 |
| EU Presence | UK (wholly owned by The Law Debenture Corporation p.l.c.) |
| Data Location | United Kingdom; the vendor states all data is hosted in UK-based data centres |
| Open Source | No |
| Compliance | ISO 27001 certified per the vendor’s FAQ; data centres compliant with ISO 27001, SOC 1 and SOC 2 |
| Pricing | Not published; enquiry form and sales call |
| Free Option | None stated |
| Replaces | NAVEX EthicsPoint, Convercent, Case IQ |
Detailed Review
Safecall Limited, incorporated in England in May 1999 under company number 03769031, is a UK whistleblowing service provider that bundles hotlines, online reporting, case management software, investigations and training. It is a wholly owned subsidiary of The Law Debenture Corporation p.l.c.
It says it covers more than 5 million employees in over 1,000 organisations, with handling in more than 170 languages and dialects across 150 countries. Its distinguishing feature is staffing: calls are taken 24 hours a day, 365 days a year by call handlers who are former UK police officers, each with decades of witness-interview experience.
An independent third party between the reporter and the employer is the case for it, and it also offers outsourced and client-managed investigations, custom whistleblowing form building and EU Whistleblowing Directive guidance.
It is a managed service, not a self-serve SaaS tool, so it is not a like-for-like swap for Whistleblower Software or Hintbox. No price is published and sales run through an enquiry form. The vendor states UK-based data centres and ISO 27001 certification; it is outside the EU but inside this directory’s UK scope, and it lists offices in Dublin, Hong Kong and the United States as well as the UK.
What Safecall does well
- 24/7 telephone hotline staffed by experienced former police officer call handlers
- Hotline, online reporting, case management and investigations from one provider
- Wholly owned by a UK-listed group with no US parent
- Handling in 170+ languages and dialects
Where Safecall falls short
- No published pricing; sales run through an enquiry form
- Managed service model is not a like-for-like swap for a self-serve portal
- UK entity rather than EU, with offices in Hong Kong and the United States
- Hosting is stated as UK data centres, so the EU-to-UK transfer needs assessing
Standout feature. A staffed, independent 24/7 hotline combined with case management software and investigation support from the same provider.
Pros and Cons
Pros
- 24/7 telephone hotline staffed by experienced former police officer call handlers
- Hotline, online reporting, case management and investigations from one provider
- Wholly owned by a UK-listed group with no US parent
- Handling in 170+ languages and dialects
Cons
- No published pricing; sales run through an enquiry form
- Managed service model is not a like-for-like swap for a self-serve portal
- UK entity rather than EU, with offices in Hong Kong and the United States
- Hosting is stated as UK data centres, so the EU-to-UK transfer needs assessing
Alternatives to Safecall
Frequently Asked Questions
What is Safecall?
Safecall Limited, incorporated in England in May 1999 under company number 03769031, is a UK whistleblowing service provider that bundles hotlines, online reporting, case management software, investigations and training. It is a wholly owned subsidiary of The Law Debenture Corporation p.l.c.
It says it covers more than 5 million employees in over 1,000 organisations, with handling in more than 170 languages and dialects across 150 countries. Its distinguishing feature is staffing: calls are taken 24 hours a day, 365 days a year by call handlers who are former UK police officers, each with decades of witness-interview experience.
Where is Safecall based?
Safecall operates from Sunderland and London, United Kingdom, which places it under UK (wholly owned by The Law Debenture Corporation p.l.c.). Compliance: ISO 27001 certified per the vendor’s FAQ; data centres compliant with ISO 27001, SOC 1 and SOC 2.
What does Safecall cost?
Not published; enquiry form and sales call. None stated.
Who is Safecall best for?
Organisations that want an independent third party to answer the call. A staffed, independent 24/7 hotline combined with case management software and investigation support from the same provider.
What are the drawbacks of Safecall?
No published pricing; sales run through an enquiry form. Managed service model is not a like-for-like swap for a self-serve portal. UK entity rather than EU, with offices in Hong Kong and the United States. Hosting is stated as UK data centres, so the EU-to-UK transfer needs assessing.
Is Safecall a good alternative to NAVEX EthicsPoint?
Safecall is built as a European alternative to NAVEX EthicsPoint: UK independent whistleblowing hotline and software provider, owned by Law Debenture, since 1999. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does Safecall compare to other Whistleblowing Software?
Safecall is one of several European Whistleblowing Software we cover. It is most often compared with NAVEX EthicsPoint, Convercent, Case IQ.