Pulse Feedback
Swiss survey platform for employee, pulse and 360-degree feedback, with AI summaries and published per-user prices
Quick Overview
| Company | Creaholic SA |
|---|---|
| Category | Performance Management Software |
| Headquarters | Biel/Bienne, Switzerland |
| Founded | 2015 (Pulse Feedback; incorporation date of Creaholic SA not checked) |
| EU Presence | Yes - Switzerland (adequacy decision, outside the EEA) |
| Data Location | Amazon Web Services in the EU (regions not named on the vendor pages checked) |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Employee surveys, pulse surveys, 360-degree feedback, question bank, AI insights, AI chat, discussion moderator, benchmarks, time and team comparison, SSO, comment translation, four languages |
| Pricing | Single Module CHF 5 per user per month annual (CHF 6 monthly); Feedback Bundle CHF 8 annual (CHF 9.60 monthly); Enterprise on request; 21-day free trial |
| Best For | HR teams that want survey and 360 feedback with AI analysis, next to a separate review tool |
| Replaces | Culture Amp, Qualtrics EmployeeXM, Lattice |
Detailed Review
Pulse Feedback is made by Creaholic SA in Biel/Bienne, Switzerland. It began in 2015 at a Swiss telecom company that found its own employee survey fell short, and it is now sold as two modules: employee and pulse surveys, and 360-degree feedback.
It is the narrowest product on this page. The pages we read describe surveys, feedback and the analysis of results, not goal tracking, review cycles or 1:1 meetings, so treat it as a feedback layer that sits beside a review tool.
Surveys and 360 Feedback
Surveys come from a question bank (the vendor gives 150+ on its features page and 120+ on its pricing page), ready-made templates and custom questions. Bottom-up surveys let teams and individuals launch their own, and comment transparency can be set per survey.
Participants get prompts such as "I like" and "I wish", optional AI help phrasing feedback, smart reminders and surveys in German, English, French and Italian. Comments can be translated into each reader's language.
Analysis and AI
Results go into a dashboard with time, team and benchmark comparisons and custom groups. An AI summary describes the overall mood and suggests actions, an AI chat answers questions about the results, and a discussion moderator guides team sessions towards concrete actions.
Results can be exported for workshops. Consulting, from survey design to team workshops, is optional and quoted per project.
Pricing and Hosting
The Single Module (employee surveys or 360 feedback) costs CHF 5 per user per month on the annual plan and CHF 6 monthly. The Feedback Bundle with both modules costs CHF 8 annual and CHF 9.60 monthly. The price per user falls above 250 users, and Enterprise is quoted individually. All features are included, and there is a 21-day free trial.
The security page says the product runs on Amazon Web Services in the EU and complies with the GDPR and Swiss data protection law. It does not name the AWS regions or list sub-processors, so ask for the data processing agreement. AWS is a US-owned provider, even though the contracting entity is Swiss.
Limitations to Consider
Goals and OKRs, review cycles, 1:1s and compensation are not listed on the pages we read, so Pulse Feedback does not replace Leapsome or Small Improvements. Hosting is on AWS in the EU with regions and sub-processors not named. Switzerland is outside the EEA, though covered by the EU adequacy decision. There is no self-hosting.
Who Should Use Pulse Feedback
Organisations in Switzerland and Europe that want employee surveys, pulse checks or 360 feedback with AI analysis and published per-user prices, and that handle reviews and goals elsewhere.
Pros and Cons
Pros
- Swiss contracting entity listed in the Zefix register
- Per-user prices published, all features in every plan
- 21-day free trial with full functionality
- AI summary, AI chat and discussion moderator
- Surveys in German, English, French and Italian
Cons
- No goals, OKRs or review cycles listed
- AWS regions and sub-processors not named
- Outside the EEA (adequacy decision applies)
- Two separate modules, bundle needed for both
Alternatives to Pulse Feedback
Other European performance management software worth comparing before you decide:
Leapsome
Germany · Berlin platform for reviews, OKRs and engagement with per-module prices
Small Improvements
Germany · Berlin performance reviews, 360s and 1:1s with published per-user prices
Dialog
Netherlands · Dutch platform joining performance, talent and engagement under Visma
Lucca
France · French HR suite with a separate performance module for review campaigns
See all European performance management software or compare them directly against Culture Amp on our alternatives page.
Frequently Asked Questions
The Single Module costs CHF 5 per user per month on the annual plan (CHF 6 monthly), and the Feedback Bundle with employee surveys and 360 feedback costs CHF 8 (CHF 9.60 monthly). Above 250 users the price per person falls, and Enterprise is quoted individually.
The vendor's security page says the product runs on Amazon Web Services in the EU. It does not name the regions, so confirm them and the sub-processors in the data processing agreement.
No. The pages we read cover surveys, 360-degree feedback and result analysis, not goals, OKRs or review cycles. Use it beside Leapsome or Small Improvements, or as a European option for the survey side of Culture Amp.