Neogenic
Agentic clinic software for longevity clinics, with an AI agent (Neo) and a patient portal
Quick Overview
| Company | Scality Ltd (Scality Limited), company HE459172 |
|---|---|
| Category | Healthcare & EHR Software |
| Headquarters | Larnaca, Cyprus |
| EU Presence | EU (Cyprus) |
| Data Location | Primary data in the EU: database and storage on Supabase (Stockholm, Sweden), application hosting, email and Neo's AI processing (Amazon Bedrock, zero data retention) on AWS in Frankfurt, Germany (Bedrock may process in any of six EU regions) |
| Open Source | No |
| Pricing | Prices exclude VAT. Exploration: $299 per person per month (up to 4 staff accounts; calendar, contacts and tasks, sales and marketing, billing, packages and memberships, automations, email, SMS and WhatsApp, monthly Neogenic credits). ClinicOS: from $1,499 per clinic location per month (6 staff accounts, higher monthly credits). Patient Portal and AI agent add-on: $299 per clinic location per month (100 active Portal patient enrolments). Yearly billing gives 2 months free. One-time setup fee shown in the estimator ($990 for the example configuration). Multi-location by proposal on a sales call. |
| Free Option | Demo on request (book a demo); no free trial stated |
| Replaces | Jane App, Cliniko, Practice Better |
Detailed Review
Neogenic is clinic management software from Scality Ltd in Larnaca, Cyprus, aimed at longevity clinics, aesthetics and medspa businesses, diagnostic and screening centres, biohacking and recovery centres and labs. It combines a clinic workspace (appointments, contacts, tasks, service catalogue), sales and marketing, billing with memberships and instalments, automations and a patient portal in one product.
Its distinguishing feature is Neo, an AI agent that handles clinic admin for staff and answers patients, with approval required for important changes. Per the vendor's subprocessor list, Neo runs on Anthropic Claude models through Amazon Bedrock in the EU with zero data retention, and its terms say customer data is not used to train AI models. Primary data is stored in Stockholm and Frankfurt.
It is a different kind of product from most of the page. Tools such as CompuGroup Medical, Dedalus or ChipSoft are hospital and practice systems built around clinical records. Neogenic is a front-office and patient-relationship platform for private clinics, and its terms restrict where health information may be stored in the product. Pricing starts at $299 per person per month, which is high for a small practice.
What Neogenic does well
- EU contracting entity (Cyprus) with data in Stockholm and Frankfurt
- Published subprocessor list with data locations and 14 days notice of changes
- Memberships, packages and instalments built in for programme-based clinics
- AI agent Neo with human approval for important changes and no training on customer data
- Patient Portal with visits, payments, messages and lab results
Where Neogenic falls short
- Not a full clinical EHR; terms limit where health information may be stored
- Pricing is in US dollars and starts at $299 per person per month
- Young product with no public certifications or customer references found
- Some subprocessors sit outside the EU (Supabase Singapore, Twilio, Cloudflare), though not for health data
Standout feature. An agentic AI layer that does clinic admin on top of memberships and billing, for private longevity clinics rather than hospitals.
Pros and Cons
Pros
- EU contracting entity (Cyprus) with data in Stockholm and Frankfurt
- Published subprocessor list with data locations and 14 days notice of changes
- Memberships, packages and instalments built in for programme-based clinics
- AI agent Neo with human approval for important changes and no training on customer data
- Patient Portal with visits, payments, messages and lab results
Cons
- Not a full clinical EHR; terms limit where health information may be stored
- Pricing is in US dollars and starts at $299 per person per month
- Young product with no public certifications or customer references found
- Some subprocessors sit outside the EU (Supabase Singapore, Twilio, Cloudflare), though not for health data
Alternatives to Neogenic
Frequently Asked Questions
What is Neogenic?
Neogenic is clinic management software from Scality Ltd in Larnaca, Cyprus, aimed at longevity clinics, aesthetics and medspa businesses, diagnostic and screening centres, biohacking and recovery centres and labs. It combines a clinic workspace (appointments, contacts, tasks, service catalogue), sales and marketing, billing with memberships and instalments, automations and a patient portal in one product.
Where is Neogenic based?
Neogenic operates from Larnaca, Cyprus, which places it under EU (Cyprus).
What does Neogenic cost?
Prices exclude VAT. Exploration: $299 per person per month (up to 4 staff accounts; calendar, contacts and tasks, sales and marketing, billing, packages and memberships, automations, email, SMS and WhatsApp, monthly Neogenic credits). ClinicOS: from $1,499 per clinic location per month (6 staff accounts, higher monthly credits).
Patient Portal and AI agent add-on: $299 per clinic location per month (100 active Portal patient enrolments). Yearly billing gives 2 months free. One-time setup fee shown in the estimator ($990 for the example configuration). Multi-location by proposal on a sales call.. Demo on request (book a demo); no free trial stated.
Who is Neogenic best for?
Longevity clinics and medspas running programmes. An agentic AI layer that does clinic admin on top of memberships and billing, for private longevity clinics rather than hospitals.
What are the drawbacks of Neogenic?
Not a full clinical EHR; terms limit where health information may be stored. Pricing is in US dollars and starts at $299 per person per month. Young product with no public certifications or customer references found. Some subprocessors sit outside the EU (Supabase Singapore, Twilio, Cloudflare), though not for health data.
Is Neogenic a good alternative to Jane App?
Neogenic is built as a European alternative to Jane App: Agentic clinic software for longevity clinics, with an AI agent (Neo) and a patient portal. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does Neogenic compare to other Healthcare & EHR Software?
Neogenic is one of several European Healthcare & EHR Software we cover. It is most often compared with Jane App, Cliniko, Practice Better.